Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Value for money

I've flown many times on air Canada thinking it would get better each time, but everytime the service is worse and worse, it came to a point where I decided to file a complaint (delayed flight and damaged bag), I called their number they directed me to a website .. sounds simple right (nope) so after I completed all the information I submitted my complaint and received a message saying it could take up to 30 days, well 30 days passed I submitted a new issue quoting the previous case ..

3 months later I am still waiting ..

I can't call (they tell me to open a case), I get treaded like and idiot by the call center they basically know a person is helpless I can't escalate .. this airline is absolute garbage and I will never recommend them, long time customer no more.

Product or Service Mentioned: Air Canada Flight Booking.

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