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I've flown many times on air Canada thinking it would get better each time, but everytime the service is worse and worse, it came to a point where I decided to file a complaint (delayed flight and damaged bag), I called their number they directed me to a website .. sounds simple right (nope) so after I completed all the information I submitted my complaint and received a message saying it could take up to 30 days, well 30 days passed I submitted a new issue quoting the previous case ..

3 months later I am still waiting ..

I can't call (they tell me to open a case), I get treaded like and idiot by the call center they basically know a person is helpless I can't escalate .. this airline is absolute garbage and I will never recommend them, long time customer no more.

Product or Service Mentioned: Air Canada Flight Booking.

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