Air Canada Reviews

Name: Shalaby Hany Raouf

ECO Basic

ETKT 014233****539

AC 8825 26 August / From YUL Montreal to DCA Washington

Time 19 35 Seat 17 F Air Canada Express Jazz

My eco basic fare allowed 1 complimentary suitcase, no carry on and my personal belongings + one extra suitcase because I am an MS Gold card member. Round Trip August 18th DCA -YUL.

It went fine and I was allowed 1 suitcase +1 extra coz of MS Gold Card. On the way back on the 26th they make me pay 1 extra suitcase at CAD 83 despite resisting. I asked to verify my ticket etc .. and have the boss of the clerk at the counter verify the type of ticket and the luggage allowance.

They did not verify and kept n saying that the check in computer is telling them that I should pay. Totally wrong as a Gold Member I have the right to an extra suitcase + the complimentary one + personal belongings. I am claiming herewith a refund of the 83 CDN + charges to be refunded to the credit card and informing of the refund. I won't be in the US after the 5th of September as I leave to Africa /Egypt on that day (international flight on EgyptAir).

I can be contacted on +1 20* ******* before the 5th and +201222****97 after the 5th of September (WhatsApp). On the same flight, my luggage got damaged, and I did a damage report YULAC92527, same names. I was told that I will get a repair allowance /or change of luggage in 7 days ! ?

and now it is 10 days and I have not heard from them.

Please add the compensation for the luggage to the claim for the extra charge and refund all to the credit card (around 250 USD). .

We live in Detroit. Traveled from Amsterdam to Toronto on the way back from a trip with a plan to stay in Toronto for 3 days.

Baggage was GATE CHECKED per Air Canada request!

3 bags didn't arrive to Toronto - they were returned to Detroit 3 days later.

We were left stranded without luggage in a foreign city. Under the Montreal Convention, airlines are liable for lost, damaged, or delayed luggage, with compensation limits set at 1,700 or $2,080 USD.

Our claim was filed on June 8 for just $360 US to cover the bare necessities.

No communication from Air Canada, ZERO - claim shows as in review and that's it. Very disappointing.

Thank you, V.

January 17 YYZ - MNL half of our luggage got lost and it took them days before they found our luggage. February 23 was our flight from *** to ICH.

Our flight was cancelled without notice nor email. We are connecting through Flyasia and they told us that they can't find our ticket. Their reasons: 1. I cancelled my ticket through web form but upon online check-in their website says we need to speak to the ground crew.

2. After a long conversation, they said our ticket was cancelled by Air Canada. We are so confused trying to reach Air Canada customer service but 2 hours in wait time. Went to Air Canada office (MNL) and they just told us that I can file a complaint and they rebooked us from DXB to YYZ.

All the employees I spoke to in Air Canada told us to just file a complaint online as if they were used to this kind of situation with their passengers. We have a 3 y/o. The best part that Air Canada did was book our child a separate seat away from us. The only reason I took Air Canada was to make sure we would be sitting together and also to use our perks since I got a TD Visa Infinite so we can at least get a discount from extra baggage and pre-booked seats, but these perks all went down the drain as Emirates had to fine us $500 CAD since it's an extra baggage and they can't fix the separate seat for my daughter.

The best part of this story: our flights got delayed, lost luggage, cancelled flights, and separating our daughter's seat in just by flying with Air Canada.

They let us experience all these problems in one! Up until now there's no response to my complaint nor call from them on how they will sort these things out.

This is the letter I wrote and sent to AC customer Care Service:
Dear Air Canada customer service representative,
My name is *** and on November 20, 2025 I was scheduled to fly on Air
*** from Ft. Lauderdale to *** (Aeroplan # *** Ticket # ***) The flight was delayed, and due to this the plane could no longer land in *** and was diverted to ***.

I spent the night there and only got to my final destination (***) the next afternoon.
There now seems to be another delay of sorts. Despite assurances in writing by Air Canada from December 18, 2025 that my claim (CAS - *** - JOKOJ2) had been accepted and resolved and that I was entitled to a compensation (Can $ 1,000) I have not received this compensation any after almost two months!!!
I kindly ask you to provide the compensation Air Canada has offered, approved, and promised
and is legally required to provide as soon as possible.
My case # is:,CAS - *** - JOKOJ2
I do hope to hear from you soon and that this case will be finally solved as it should have been
some time ago
Sincerely
***
This is more than poor customer service by Air Canada. There is also no way to talk in person to a customer service representative.

It seems that AC intentionally makes it impossible to contact them with regard to a compensation issue. I have already spent hours trying to solve this case.

We are booked on air Canada which co- shared with Lufthansa (booking #cw2hy3) When we checked in at [GEOGRAPHIC_DATA] on May 15, 2026, we were charged for our checked luggage even though we paid the tickets with our TD aeroplan infinite visa which allows for a free checked luggage per person. The Lufthansa agent said that there was no communication from Air Canada that we have free checked luggage privileges.

We are in [GEOGRAPHIC_DATA] now and flying out on May 31.

It looks like we may encounter the same problem again when we go to the airport tomorrow.

The reason we booked with air Canada was because of the free checked luggage associated with our TD Visa card. What can you do about this situation?

I missed my flight from EWR toYVR on 4 July 2026 on UAL. I was rerouted to LAX, again on UAL.

I was then put on AC from LAX to VYR. When I arrived in VYR my large suitcase was missing. I filed a claim and was told to "purchase whatever I needed and I would be reimbursed" . I got an email later that day but was unable to access the internet.

When I finally got on line the message said I needed to contact the agent BEFORE I left the airport. It is impossible to speak with a real person concerning this.

It is now well over the 21 day limit and I am out $500 for my perchases! I'd like to speak with someone concerning this frustrating situation.

Hello, I had a flight booked from [GEOGRAPHIC_DATA] to [GEOGRAPHIC_DATA] with a change in [GEOGRAPHIC_DATA] scheduled for 18 May 2026 at 08:00. On 16th March 2026 at 5:39pm I received an e-mail from Air Canada notifying me that the booked flight had been changed to the 17 May 2026, a day earlier.

As a single traveler this is most inconvenient for me. I am already traveling to [GEOGRAPHIC_DATA] a day early to facilitate a cruise meeting because any flights would not allow me to arrive in time for that early morning meeting. How inconvenient without any explanation or at least communicating with me to an alternate flight on the same day (18 May). No offer of a hotel voucher because I would anticipate that Air Canada would at least understand the probability of additional travelling expenses due to their flight day change.

I thought that I had lodged a previous written complaint with Air Canada but have not received any reply so I can only assume that I did not use the correct avenue to complain, hopefully this message will manage a response. I talked to an employee of Air Canada today (1 May 2026), who advised that because it was a flight disruption and not a cancellation I was not entitle to the $319.12 additional cost to rebook with an alternate airline. I believe that when I am advised that my flight is no longer available that it translates as a cancellation, yes it definitely is an undesirable disruption to my travel, but bottom line my flight was cancelled.

The representative of Air Canada that I conversed with via phone today (1 May 2026) was very rude and obnoxious, he yelled and consistently interrupted me, when I asked that he lower his tone and stop interrupting me and reminded him that customers should be treated with dignity he hung up, leaving me once again without any resolution from Air Canada. The ticket number that I tried to add to the complaints process of [GOVERNMENT_ID] was not found, the confirmation number is CEVGE2

We flew to ***, ***, from ***, ***, and had a layover in ***. We made it to ***, but our luggage did not.

We found out that it never left ***! We were without our luggage and necessary personal items and clothing from the time we arrived on March 18th until the afternoon of March 23rd. There was absolutely nobody to speak with regarding the delayed luggage, and I made over 10 phone calls attempting to locate and track it. When we finally got it, two of the wheels were broken off and the metal handle that retracts back into the bag was bent, and we could not pull the handle up.

Also, Air Canada does a very poor job of honoring your request for wheelchair assistance. We were told on several occasions that they were short-staffed and the wait would prevent us from making connections, etc.

This is the second time that Air Canada has lost/delayed our luggage (another time we went to *** from the ***). We will never fly Air Canada again!

I am very disappointed at the status of my cases. My parents' flight from Vancouver to Bangkok was cancelled by Air Canada because of a technical issue (damage to aircraft) and was rebooked two days later.

Because of this delay, they missed their separately booked Bangkok to Dhaka flight. Before I purchased the replacement ticket for them, I called Air Canada. Their representative specifically told me I was entitled to be reimbursed for the Bangkok-Dhaka replacement ticket because Air Canada's cancellation caused them to miss their connection. I relied on that information when I spent my own money and purchased two new tickets for BKK-DAC.

My reimbursement claim has now been rejected.

I have requested to have it escalated twice, but I have not received a response, and have been told by a rep that they usually do not reimburse in these cases.

I would like this reviewed immediately because I acted based on instructions from their representative and incurred a loss. I urge that a manager review this matter, and I am compensated immediately.

My girlfriend was on a flight from Ottawa to Montreal to Madrid to Tenerife. The flight from Montreal was delayed by about 4 hours.

When she landed in Madrid, the Air Canada desk was closed. A normal person would assume that knowing that a flight is late by such, there would be personnel over there to help with rebookings. She went to the Iberia desk in another terminal and she was told to return to the initial terminal to settle things. Someone told her that she needed to retrieve her luggage although it had been scheduled to reach its final destination.

When she returned to the Iberia desk in the other terminal, they said that she had missed her flight and needed to contact Air Canada.

Unable to reach Air Canada in Montreal, she bought a new ticket. What a way to treat an old woman.