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Contact Air Canada Customer Service

How to Reach a Person at Air Canada

Verified Contact Information

Toll-Free Number:

  • 1-888-247-2262
Call Now
Send Message

Customer Service:

  • 1-800-361-5373
    Aeroplan Contact Centre, Canada, USA, and the Caribbean
  • 1-888-689-2247
    Delayed or Damaged Baggage
  • 1-855-281-1761
    Gift Card Assistance
  • 1-800-667-4732
    Medical Assistance Desk - USA and Canada
  • 1-866-689-8080
    Password Assistance
  • 1-866-529-2079
    Travel Experts
  • +1 514 395 0300
    Aeroplan Contact Centre, International
  • +44 800 756 3865
    Aeroplan Contact Centre, United Kingdom
  • +1 514 369 7039
    Medical Assistance Desk (Long Distance Charges Apply)
  • +1 514 422 6644
    Shareholder Relations Manager

Accessibility:

  • 1-844-347-4268
    For issues using an assistive technology tool
  • 1-888-422-2408

Investors/ Franchising:

  • +1 514 422 7849

Accessibility:

accessibility-accessibilite@aircanada.ca

Complaints/ Feedback:

ollo@aircanada.ca

Customer Service:

acmedical@aircanada.ca
Medical Assistance Desk
shareholders.actionnaires@aircanada.ca
Shareholder Relations

Investors/ Franchising:

investors.investisseurs@aircanada.ca

Legal:

privacy_vieprivee@aircanada.ca
Privacy Inquiries

Media:

media@aircanada.ca
aeroplanprivacy@aircanada.ca
Privacy Inquiries

Air Canada Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Air Canada Phone Number
1 (888) 247-2262
Average Hold Time
00:30:53
Average Calls duration
10 minutes
Most Popular Air Canada Email Address
media@aircanada.ca
Air Canada Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact Air Canada Customer Service?

The Air Canada phone number for general information is 1-888-247-2262. You can also call this helpline for inquiries regarding new reservations, changes, and cancellations on direct bookings. For Aeroplan-related questions, including booking, contact support at 1-800-361-5373. UK customers can reach Aeroplan customer care at 0-800-756-3865. You can call Air Canada 24/7 for any issues with your baggage at 1-888-689-2247. If you require special assistance with your upcoming travel, use this toll-free number: 1-800-667-4732.

If you experience difficulties accessing the website, report the problem at 1-844-347-4268. To resolve your Gift Card issues, dial 1-855-281-1761. The password assistance is available at 1-866-689-8080.

The company does not provide a direct Air Canada customer service email. However, you can email their support team using the online form on the website. Visit the Contact Us page and select the General Concerns and Feedback option in the Helpful Links section. Choose the topic that corresponds best to your inquiry and complete the form with the required information and issue details.

If you require special assistance with your travel, email customer care at acmedical@aircanada.ca. The Air Canada email you can use to report the accessibility issues is accessibility-accessibilite@aircanada.ca. Journalists and bloggers can contact the Media Relations Team at media@aircanada.ca. For Privacy Policy inquiries, write to privacy_vieprivee@aircanada.ca.

You can access the Air Canada customer service chat from the company’s website. Visit the Contact Us page and click the chat icon in the bottom right corner of the screen. Answer the standard questions and type your message to initiate the conversation with the virtual assistant. The Air Canada chatbot will help you troubleshoot the issue or connect you with the live operator. The customer support agent will answer your questions, help you solve the problem, or provide contact information. The customer care assistant is available within the Air Canada live chat business hours: daily from 10 a.m. to 6:30 p.m. local time.

The Air Canada customer service hours for company helplines are 24/7. You can call their Help Center any time, day or night if you have questions or need help. The Air Canada contact number for baggage-related inquiries is also operational 24/7. If you require assistance during the upcoming trip, call the customer care team 48 hours before the departure to discuss the details.

The Air Canada support live chat is available daily between 10 a.m. and 6:30 p.m. local time. You can use the virtual assistant’s help outside working hours.

If your issue is not urgent, email the Help Center representatives using the online form on their website.

PissedConsumer Club

Contact Information

Air Canada Website:

Air Canada Help Center:

Corporate Office Address:

Air Canada
7373 Cote Vertu West
Saint-Laurent, Quebec H4S 1Z3
Canada

Other Info (opening hours):

Other Locations:

6001 Grant McConachie Way,

Richmond,

British Colombia V7B 1K3


6301 Silver Dart Dr,

Mississauga,

Ontario L5P 1B2

More contact details

How Customers Rate Air Canada Support?

4.3 / 5
Good

Based on 3.4K calls to Air Canada customer support through PissedConsumer.com and 12 survey responses.

Total Calls
3.4K
Avg Call Duration
10:12
Issues Resolved
8%

Why Customers Call Air Canada?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 40%
  • Request for Information 20%
  • Return/ Replace 10%
  • Product/ Service 7%
  • Activation/ Cancellation 6%
  • Shipping and Delivery 5%
  • Refund 4%
  • Payments and Charges 3%
  • Booking and Reservation Issues 1%
  • Account 1%
  • Cards 1%
  • Staff <1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%
  • Employment <1%

Customer Inquiries & Issues

40%
  • "CAN'T FIND A WAY TO GET MY POINTS"
  • "Flights"
  • "Book flights"

Request for Information

20%
  • "Request For verification regarding red alert, Montreal fight canceled"
  • "Verification for Red Alert and fight cancelled June 20 and June 21st 2026"
  • "Need to speak to them"

Return/ Replace

10%
  • "change flight"
  • "Change last name"
  • "I returned to Canada on the 25 August 25, can you provide a statement of proof of my return, I need it for Service canada"

Product/ Service

7%
  • "Book ticket"
  • "My bags were lost. I am heading back for my sisters funeral.Very disappointed with Air Canada again. This happens so much but in this case Air Canada has broken my heart."
  • "Seat settings"

Activation/ Cancellation

6%
  • "Cancelled flight"
  • "Cancellare flight"
  • "Want to cancel my flight"

Shipping and Delivery

5%
  • "I booked a reservation yesterday and I did not get the booking reference or ticket number from it"
  • "Baggage delay"
  • "Flight delay"

Refund

4%
  • "money back"
  • "am I eligible for a refund for charges for changing my flexi return ticket due to a bereavement?y flexi return ticket"
  • "Refund not received urgent"

Payments and Charges

3%
  • "Upgrade bid credit due to cancelled flight"
  • "Billing"
  • "A charge to my debit card that I didn't made"

Booking and Reservation Issues

1%
  • "Booking"
  • "Luggage"
  • "Baggage"

Account

1%
  • "I am disabled and line to chat my experience I did not get help when I requested a wheel chair"
  • "Login issues"
  • "Can't login to account"

Cards

1%
  • "I have 2 cards 2 different numbers, same bin number which one to use?"
  • "Aeroplan card damaged"
  • "Gift card"

Staff

<1%
  • "Service dog"
  • "Customer service"
  • "Book a service"

Website/ Application

<1%
  • "Online booking website"
  • "For transite visa"
  • "What Covid 19 test do I require to go to *** from *** ***. I have spend hours on the web and am so frastrated and still am not sure what test requirement I need to fly to ***. Please do not give me another website. I need to talk to some one"

Claims & Legal Issues

<1%
  • "Claims"

Employment

<1%
  • "For jobs"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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