I flew Air Canada from Los Angeles to Toronto in October '07. My seat's entertainment system did not work, and I was able to move to one of the emergency rows. I was in the row with only 2 seats, and the emergency row behind me had three seats. There was a man in the row behind me who instead of exiting from his own row would walk forward (through the empty third seat area) and kick me or push me each time he wanted to exit. I ignored his rude behavior even though he went back and forth past my seat at least ten times (with not so much as an excuse me, pardon me, sorry for kicking you).
Anyhow, in the last hour of the flight (it was 9 or 10 a.m. by now), he proceeded to open MY window. I had had enough of this ignoramus's behavior and promptly shut the window. He proceeded to completely go ballistic and claim that he had a migraine and needed light (medically ridiculous). I informed him that it was MY window, others on the flight were sleeping or watching a movie and in either case the light was distracting. He proceeded to call me a "b**ch" three times. Fellow passengers told him to calm down and watch his mouth.
I proceeded to call a steward and let him know that this passenger was entirely unruly. What did the steward do? He told me that I should move!! My fellow passengers were shocked. He told me that there were situations with crazy clients and that other passengers should be more understanding! To add insult to injury, I filed a complaint with the steward, and never received a response from Air Canada. I have flown with them at least 100 times in the last 10 years, and I cannot believe how lightly they handle passengers such as this man that I had the unfortunate fortune of meeting.