Cyrstal Msb

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Misleading baggage policy and incompetent customer rep

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AC seems to have a miscommunication problem with its partner airlines, which could result in excess baggage charge when AC ticket promises one thing and its partner airline says a different thing. It's a typical gotcha moment by AC. May be their devious way of fattening its corporate pockets. Called their help line, and as it is typical, the customer rep, while cordial, had no idea of what's going on and kept apologizing.
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Avoid it if you can. Otherwise hope for the best but prepare for the worst

FRAN P Ghe

FRUSTRATED YOU DONT ANSWER QUESTIONS

got a new number for NO REASON JUST GOT OLD NUMBER REINSTATED jan old 745 02* *** NEW 18O 968 894 NO LITERATURE ACCOMPANYING NEW CARD NO EXPLANATION PLEASE SEND FULL DETAILS OF TRANSACTION I E ARE POINTS ATTACHED
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Cons:
  • Your agent hung up after getting areoplan number not the kind of service i expected to get

Preferred solution: explain new areoplan number

User's recommendation: go elsewhere

Marina G Mmx

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Verified Reviewer

LOST LUGGAGE UPON ARRIVAL AT CALGARY AIRPORT

This is regarding the luggage that I did not receive upon our arrival at the airport from Vancouver around 1:30 in the morning. I am sending this email because I believe that there was negligence on the part of the staff of Air Canada.

Since the suitcase contained several valuables such as a laptop charger and mobile phone chargers (3 chargers), a winter jacket, a glucose (sugar level) test kit, medicine for one month, and other personal items, it impacted the following:

1.

We were the only ones left at the baggage claim and we waited several minutes for the airline's personnel to find the said luggage.

2. Delay in the accomplishment of the grades in school which I needed to submit on time due to the absence of the laptop charger and mobile charger.

3. I was not able to monitor my sugar level immediately the following day, hence, I still need to request assistance from my relatives to buy because of its urgency. Further, I missed taking my other medicines kept also in the luggage.

4.

A winter jacket needed to be secured and bought at once.

Although we appreciate receipt of the lost luggage on December 26, 2023, it had however caused a significant inconvenience on our part. How can it be possible that while all other luggage were checked in at the same time, one was left behind?

Above-considering, may we send this email as a motion of complaint due to an incident that transpired on December 23, 2023, at around 2:00AM which affected my job efficiency and most especially health matters. .

Hoping for your prompt attention and response on this matter. You may contact Ms.

Marina D. Gamo, thru Ms. Perla D. Masongsong at 1020 New Brighton Gardens Southeast Calgary, AB Canada at tel.

no 403-796-****.

Please acknowledge receipt of this email.

Thank you.

Marina D. Gamo

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Cons:
  • Affected my job efficiency
Richard L Gwa

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Verified Reviewer
| map-marker Ottawa, Ontario

After a lifetime of Super Elite they down graded me to Elite 75 which I already am having flown 2.2 million miles

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After Covid Air Canada no longer flies where I work so I fly Turkish Airlines. Last year I flew 165,000 miles on Star Alliance but only spent 5,000 dollars with AC. I wrote them 3 months ago and still waiting for a reply. My suggestion is loyalty is earned and threw the tough times I supported them not anymore
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User's recommendation: Chose any other Star Alliance’s

Olena B Ygv

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Verified Reviewer

Request refund

I am messaging on behalf of my mom in law Olena Buran ticket number 014919****374. My mom came from the war here to Canada to try and start up a new life here.

She started to have very bad teeth pain all along with that very much so missing home. The quote they gave her here to fix her teeth was a lot and she decided (without consulting us because she knew we would talk her out of it) that it would be a good idea to go to Ukraine to fix her teeth and be able to return home for a bit. This last week bombing has been bad in Ukraine and close to the area she was staying. My mom is now stressed and worried to go back home.

She was not thinking straight purchasing these tickets as she missed home very much. The tickets were booked through Expedia and I have been on the phone all day back and forth trying to get approval for refund. Expedia said they will cancel her flight if you approve refund on your end. I know the ticket shows non refundable but I'm hoping given the back story maybe you would consider approving my mom in law for a refund!

Expedia told me they just need to see approval from your end and they will refund me the tickets. Thank you for taking the time to read through this email. My name is Lilia.

I look forward to hearing back from you. Thank you!

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Preferred solution: Full refund

Anonymous
map-marker Munich, Bavaria

InACCESSIBILTIY

My card was de-activated. "To reactivate, please call the service number."..which is a dead end. tried to call at different times of the day, always the referral to the website, and the website says call... catch 22. Terrible
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User's recommendation: make sure your card stays activated

Anonymous
map-marker Mississauga, Ontario

Re.The first checked free with TD aeroplan infinite VISA card

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I've had al lot of questions about my travel by Air Canada very soon. I've also got all the answers. It was the best customer service.
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patricia k Qnx

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Verified Reviewer

Customer service

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My partner and I used United to book our flights for our Mediterranean cruise. We purchased our seats so we were assured to sit together, as I have some medical issues.

We choose our seats very methodically. Two days before our flight, she checked the flights so we could arrange our pickup from our home airport. She saw that the flight was changed to Air Canada and the seat reservations were removed. We had to spend an additional $217 to repurchase our seats.

The choices were minimal. We went from a 2 seat to a three seat and it was very cramped. We were not notified of the change. Had we known, we would rather have changed the date of the return to assure flying with United if we had to spend the extra money anyway.

The flight from Athens to Toronto is not a short flight. We contacted United about the refunded money for the seats and we were told that Air Canada handles that on this flight. She called Air Canada and was told there would be no refund.

We tried again while pleading our case and, again, we were dismissed. Final result is losing $217 for what we had to spend due to the airlines changing planes.

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Loss:
$217
Pros:
  • Temperature was nice and the staff was wonderful
Cons:
  • Cramped seating
  • Spending more at no fault to consumer

Preferred solution: Price reduction

Stefanos Vaios P

Eligibility criteria

I Am a Greek citizen working and living in Canadá. I came in Mexico for vacations. I just wanted to check my scheduled flight.
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Preferred solution: Check flight

Svitlana A Mcv

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Verified Reviewer

Travelling with pet

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Good afternoon . I want to buy a trip through your company, but I have a question regarding my cat. I want to fly out on 01/14/2024 with a cat and apply on 03/20/2024. How do I purchase a ticket correctly that includes space for my pet? Thank you.
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jeanc g

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Verified Buyer
|

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Verified Reviewer

Denial of compensation

Air Canada - Denial of compensation
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I sent numerous emails and only got one answer. no compensation when in fact they took the aircraft I was suppose to fly on to replace a broken one which the email I originally received states.then put me on some flight to the states to go to Paris ands to top it all never got the point I was suppose to get.i am getting really tired of having to send emails after email and be ignored. please find attached all the proof necessary.
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Pros:
  • Good on board service
Cons:
  • Have to pay in advance for a uncertain service

Preferred solution: Price reduction

User's recommendation: a company with instruction to lie and deviate from facts. just be aware and keep all documents

George S Kvc

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Verified Reviewer

Over 2 years waiting for a refund!

Travelling back form Geneva with my 4 children on air canada. Flight was cancelled the morning of departure. Zero air canada personnel at the airport to help with rebooking. Had to spend overnight in London, and 24 hours of added travel time and associated costs, for which I was never reimbursed, despite multiple emails ( with receipt details) and phone calls. Reference Acknowledgement from Air Canada AC:000133****30454
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Preferred solution: Full refund

User's recommendation: Avoid flying air canada if possible.

Anonymous
map-marker Winnipeg, Manitoba

Being on hold for over 2 hours

I called at 8 pm computer answered and Tried to divert me to their website which is useless and 2 hours I was still listening to the terrible music. They are not that busy they just dont pick up the calls. No wonder it is easier to fly from the U S.
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User's recommendation: Find a different points system

Anonymous
map-marker Prince George, British Columbia

To find out about being a chaperone for my handicap mom

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So far I spoke to one agent that told me to follow the steps on their website and gave me a number for the medical desk for air Canada which I gave up after two hours waiting for an agent. I will keep trying on Monday
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Tran J

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Verified Reviewer

RE: New Aircraft Order

Dear Mr. Rousseau, As a member of the flying public, I, Tran Jacinto, am writing in regards to a new aircraft order that Air Canada should announce in the near future.

As Air Canada's current flagship plane, the Boeing 777 continues to age, and will eventually need replacing, Air Canada should go ahead to announce an order for aircraft such as:

Airbus A350-900 Orders: 10

Airbus A350-**** Orders: 30

Air Canada should plan on announcing this 40 aircraft order at the 2024 Farnborough Airshow, which will take place between July 22, 2024 and July 26, 2024, with the order expected to be announced on July 23, 2024. Before this order can even be announced, Air Canada would need to enter discussions with Airbus for 40 Airbus A350's with the order consisting of both the A350-900 and the A350-****. Once the order has been placed and the deal has been closed, Air Canada should plan on expecting a 2026 delivery date for its first A350-**** and a 2027 delivery date for its first A350-900. The airline should label the A350 as the airline's next flagship plane, as this plane would enable Air Canada to replace its fleet of Boeing 777's.

If Air Canada ever decides to go with the A350, this would mark a new era for the airline as this will be the first time in nearly 20 years where Air Canada would operate a long-haul Airbus widebody, as well as a new chapter for the airline as the airline would move towards fuel efficiency and decarbonization. Air Canada should also equip its Airbus A350's with a new Business Class cabin as well as Air Canada introducing First Class, which should be known as "The Business Suite" and should be a First-Business class mix with Business Suite fares being sold between the price of a First Class seat and a Business Class seat. Deliveries for the A350 should occur between 2026 and 2030, with Air Canada expecting 40 Airbus A350's in its fleet all to be delivered by 2030. As a result of this historic order, Air Canada should plan on retiring its entire fleet of Boeing 777's by 2028, in favor of the more fuel-efficient Airbus A350.

and whether or not it would be favorable to the aviation industry. Also, Air Canada should also opt to equip its entire fleet of Airbus A350's with electric blackout windows / electronically dimmable windows, in order to improve onboard passenger comfort.

I kindly request Air Canada to consider the following suggestions as potential ideas for its long-haul fleet modernization. I am eagerly looking forward to seeing these plans come to fruition and anticipating a timely response from you soon!

Sincerely,

Tran Jacinto

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